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About Us The Jane Austen Centre Giftshop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Terms & Conditions
By confirming your order you accept the following Terms and Conditions:
1. Promotional terms only apply in the period stated for the promotion. Charges for delivery are not included in the stated product price - see Delivery for details of applicable charges.
2. All goods are subject to availability.
3. Goods exported outside of the European Union do not carry any purchase tax (See Customs and Import Duties Information). Goods sold inside the European Union include VAT at the appropriate rate.
4. No warranties or representations are made about any goods other than as expressly contained in this Website. To the extent permissible by law all implied terms, whether by statute or otherwise, are excluded.
5. The Jane Austen Centre's liability for any injury (other than death or personal injury), damage or loss, in particular consequential loss, arising from the use of any goods purchased via this Website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of The Jane Austen Centre or any of its agents will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
6. While all reasonable care is taken to protect the confidentiality of your credit card details, The Jane Austen Centre cannot be liable if, through no fault of its own, these details are intercepted by and used by third parties.
7. English law applies to this contract.
8. Your statutory rights are not affected.
Customs and Import Duties Information
We are currently able to ship all items advertised to international addresses. Additionally, there is a good likelihood that your packages will be subject to the customs fees and import duties of your destination country. You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Janeausten.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Customs forms for all international packages list the value of your order's contents by product type. If the order is a gift, the package is marked "Gift," but the cost of the items is still stated on the customs form. Currently, we are not able to describe the contents in any other way.
Returns Policy
Our returns center will refund or exchange any merchandise that is returned in its original packaging within 30 days from the date of purchase. Merchandise that was received damaged may also be returned within 30 days. A receipt is required for all refunds and exchanges, and we cannot accept merchandise from other vendors.
How to Return Gift Items
To return packaged or damaged merchandise, indicate the reason for return on the invoice, or a copy of the invoice, that came with your order. Include the invoice, or invoice copy, with the merchandise, and wrap everything securely. Ship the merchandise to the address on the front of the slip. For added protection, we suggest you insure the return shipment or send it via a trackable express courier service.
If you have lost your invoice, please record your order number (your order number was included in the order confirmation e-mail message we sent you) on a separate piece of paper and ship the merchandise to the following address:
Jane Austen Centre
40 Gay Street
Queens Square
Bath BA1 2NT
UK
If you have any questions you can also contact us via email.
Refund Information
All refunds will be issued within twenty days of return receipt. A customer service representative will confirm the refund date and amount via e-mail. Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on our part. If you have any additional questions about this policy, please contact us at the address above.
Dislaimer
This website is provided by janeausten.co.uk on an "as is" basis. janeausten.co.uk makes no representations or warranties of any kind, express or implied, as to the operation of the website or for the information, content, materials, or products included on this website. To the full extent permissible by applicable law, janeausten.co.uk disclaims all waranties, express or implied, including, but not limited to, implied waranties of merchantability and fitness for a particluar purpose. janeausten.co.uk will not be liable for any damages of any kind arising from the use of theis website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
Our Contact details:
The Jane Austen Centre Giftshop
40 Gay Street Queens Square Bath BA1 2NT United Kingdom
Phone: 01225 443000
Fax: 01225 443018
Email: becca [at] janeausten [dot] co [dot] uk
VAT Registration Number 701232692
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are charged at the time of order. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 8 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on [01225 443000] (International +44 [1225 443000]) or fax us on [01225 443018] or write to us at [The Giftshop] 40 Gay Street [Bath] [Somerset] [BA1 2NT] NETQUOTEVAR:UK |
Privacy Policy Jane Austen Giftshop does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms This website is provided by janeausten.co.uk on an "as is" basis. janeausten.co.uk makes no representations or warranties of any kind, express or implied, as to the operation of the website or for the information, content, materials, or products included on this website. To the full extent permissible by applicable law, janeausten.co.uk disclaims all waranties, express or implied, including, but not limited to, implied waranties of merchantability and fitness for a particluar purpose. janeausten.co.uk will not be liable for any damages of any kind arising from the use of theis website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages. |
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